Q&A Frequently Asked Questions
Q: How much is the shipping fee?
●Flat rate: 600 yen *Okinawa: 1,200 yen However, additional relay fees will be charged for Okinawa and remote islands, so please be sure to inquire about the relay fees before placing your order.*Please note that we cannot cancel your order after it has been placed.
●Shipping is free if the total amount of your purchase is 12,000 yen (tax included) or more.
However, additional forwarding fees will be charged for Okinawa and remote islands.
*Please note that due to the ordering system, the relay fee will be added by our store after you place your order and we will inform you of the total amount by email.
Please note that we cannot cancel your order after it has been placed.
For Okinawa and remote islands, we only accept credit cards.
Q. Who is the delivery company? Also, can I specify the delivery company?
Nekoposu ⇒ Yamato Transport (currently unavailable)Courier service ⇒ Sagawa Express We apologize for the inconvenience, but the delivery company will be Sagawa Express.
・Delivery dates and times
Q. I want to change the delivery address
If you have received an order confirmation email, your order has already been prepared for shipping, but if you have not yet shipped your order, we may be able to make changes, so please contact us as soon as possible. We will make the changes.(We may not be able to meet your request.)
If the product has been shipped, a transfer fee will be charged in accordance with Sagawa Express's regulations, so please bear this fee yourself.
(Even if the shipping email has not been sent, we may be unable to collect your package if it has been handed over to the shipping company.)
*If you make changes or cancel your order after it has been shipped for reasons of your own, we may charge you for the shipping fees and other charges incurred during the shipment.
If you have any questions, please contact us.
Email address: info@trickholic.net
Q. I was not at home when the package was delivered. Can it be redelivered?
If you are not at home when your order is delivered, the delivery company will leave a "delivery notice", so please contact the delivery office listed directly within 7 days of the shipping date.If you are unable to collect your package after the storage period has expired, it will be returned to us.
You will be charged for the shipping costs incurred in this case, as well as the shipping costs for both ways when we resend the item.
Q. I want to change my payment method
Thank you for your purchase!We are very sorry, but we are unable to change the payment method at the store, so we will have to cancel your order and place a new one.
Q. Will a document showing the amount be enclosed?
Our store issues all receipts and statements online.We do not enclose any documents indicating the price with the product.
Therefore, when issuing a receipt, a URL for issuing a web receipt will be included in the shipping completion email.
Q: Regarding receipts
Our store issues all receipts and statements online.A URL will be included in the shipping confirmation email, so please download it yourself and use it.