User Guide
How to order
Select the option and quantity from the product page you want and add it to your cart.After completing your order, an order completion email will be sent to your registered email address.
If you do not receive the email after a while, please check your spam folder or check the status of your order from your order history.
Please make sure that you are set up to receive emails from info@trickholic.net before placing your order.
*In order to deliver your order as quickly as possible, all items are shipped from our warehouse using our shipping system. Therefore, we cannot add, include, or change items after an order has been placed, so please be sure to check the contents again before placing your order.
Payment
[Bank transfer]If you choose bank transfer (prepayment), please transfer the amount to the following account number within 5 days of placing your order.
The product will be shipped after payment has been confirmed. *If payment is not confirmed after 5 days, the order will be automatically cancelled.
If you purchase an outlet item, please make the bank transfer within 3 days. If you do not make the transfer within 3 days, your order will be automatically cancelled.
・Bank name: Sumitomo Mitsui Banking Corporation ※After the amount has been confirmed after your order, we will contact you by email with the final amount.
[Credit card payment]
The credit cards we accept are VISA, MASTER, JCB, AMEX and DINERS.
For Okinawa and remote islands, we only accept credit cards.
Please note that we do not accept cash on delivery.
[Cash on delivery]
Order amount Fee
1 yen ~ 324 yen
10,001 yen ~ 432 yen
30,001 yen ~ 50,000 yen 648 yen
About Shipping
[Shipping company]Sagawa Express (date and time can be specified)
【postage】
● Nationwide flat rate: 600 yen ※Okinawa: 1,200 yen
However, additional forwarding fees will be charged for Okinawa and remote islands, so please be sure to inquire about the fees before placing your order.
*Please note that we cannot cancel your order after it has been placed.
●Shipping is free if the total amount of your purchase is 12,000 yen (tax included) or more.
However, additional forwarding fees will be charged for Okinawa and remote islands.
*Please note that due to the ordering system, the relay fee will be added by our store after you place your order and we will inform you of the total amount via email.
Please note that we cannot cancel your order after it has been placed.
For Okinawa and remote islands, we only accept credit cards.
About consumption tax
In addition to the product price (tax included), you will be required to pay shipping fees.In addition, additional forwarding fees will be charged for Okinawa and remote islands, so please be sure to inquire about the fees before placing your order.
*Please note that we cannot cancel your order after it has been placed.
*For Okinawa and remote islands, we only accept credit cards.
[Consumption tax]
10% (rounded to the nearest yen)
Returns Policy
After receiving the product, please check the contents to ensure there are no mistakes.Please note that we cannot accept returns or exchanges for customers who have purchased outlet or C-grade items.
In case of defective product
If there is any problem with the product, please contact us by email or phone within 3 days of receiving the product.
*If there is a defect, please take a photo of the product as it is and contact us by email.
If the return is due to a defective product or damage during shipping, we will cover the shipping and handling fees for the return.
Please note that we cannot accept returns or exchanges for any products returned without prior notice, regardless of the reason.
In case of customer convenience
Returns and exchanges due to customer reasons, such as the color or size being different from what you expected, will only be accepted for unopened products.
Please contact us within 3 days of receiving the product.
Items that have passed the exchange/return period cannot be exchanged or returned for any reason.
1. In the case of an exchange, the shipping costs for the product to and from will be borne by the customer.
2. In case of return, the shipping fee for returning the product will be borne by the customer.
Please be sure to check the following.
*We regret that we cannot accept returns or exchanges if the product has been washed, as it will be difficult to determine the cause.
Please note that we cannot accept returns or exchanges for items that have been torn by washing.
Please be aware of this before purchasing.
・Items that have been delivered more than 4 days ago ・Items that have been soiled or damaged by the customer ・Items that have been soiled by the customer or that smell of cigarettes or the like ・Item tags, etc. (instructions, boxes/bags for boxed items, accessories, etc.) that have been soiled, damaged, lost or discarded ・Items that cannot be returned or exchanged for hygienic reasons, such as baby products, or items purchased in large quantities with different sizes or colors for the purpose of returning them ・Returns or exchanges due to customer convenience after opening and use ・Items that have been spread out indoors, such as try-out mats *There is no legal provision for a cooling-off period for mail order sales, so cancellations due to the cooling-off period cannot be made. Please note.